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We deliver to all over the UK mainland (Including Anglesey and Isle of Wight) for our standard delivery charge of £7.49. Refer to “Buying from us to get the best deals” to see how you can save on delivery charges.
Please note that we do not supply outside of the geography mentioned above.
We deliver using secure Couriers and aim to deliver to you within 6 working days. Deliveries are usually made before 5pm.
If you live in a remote area, such as the Highlands, please allow an extra couple of days for your delivery.
Only one delivery address per transaction is covered by the delivery fee of £7.49. Delivery charge is free if you order over £125 in value of wine or champagne.
Please take time to complete the extra delivery details in the event you are not in at the time of delivery. We can deliver to alternative addresses, such as your workplace if that is more convenient. It also means you can give the wine as a gift for a relatives Birthday or Anniversary and get it delivered straight to their home.
Lucky people in the BH post code region may get a personal delivery from us! Please tell us what you think of our service when we turn up!
If any bottles are damaged, we’ll replace them providing you let us know within 7 days of delivery. Photographic evidence may be requested.
If your wine is stolen, we’ll replace it free of charge providing you notify us within 7 days from the date of our email/SMS text message detailing your tracking number or 14 days from the date of your order, whichever is later.
In all instances call us on 01202 300331 between 9.00 am and 5.00 pm or email us on firstname.lastname@example.org straight away detailing your name, email or phone number and your membership number.
If you need to return wine to us, please call us straight away. Other than breakages or theft detailed above you can call us within 90 days of delivery to report a wine you feel is faulty.
We need to ensure the wine arrives safely back, so please use the original boxes as they are stronger than your average cardboard box. If that box is damaged, call us on 01202 300331 or email email@example.com and we’ll send you a suitable one to use.
Learn all about our Wine Credits.
Currently our base rate is 5%.
For those interested in Wine, or looking for a perfect gift view our wine accessories
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